I have now spoken to Rob regarding last Thursdays event and he is very happy with the service that you provided. As you know, on this occasion we were again let down by ******. We have decided not to use them any more now, due to their lack of reliability. We would very much like to keep offering this activity, as it is always good to have new ideas for our clients. We would love to use you as our provider as we feel that we would get a reliable and good quality service from you.